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Support Desk

local_supportdesk

Actively maintained · updated 4 d ago

External account requiredPaid service

Free GPL support tickets for Moodle by 108design, with support teams, attachments and optional guest access.

verified and archived by the registry · newer than the source platform's last reported tag

1.8.0 for Moodle Moodle 4.5 – 5.3

Verified against source

verification ledger

Source tagged by maintainer

github.com/108design/moodle-local_supportdesk @ v1.8.0 · commit 0b98f80f520c

Rebuilt deterministically from that tag

canonical ZIP, byte-identical on every rebuild

Artifact hash recorded in the public index

sha256 2f8bcdf72ad6d77de2a6354f3e53a246dad453005b920f8bad5682f885a44b10

Release signed · trusted publishing

planned — TUF signing (RFC §4.3)

Recorded in public transparency log

planned — Sigstore/Rekor (RFC §4.3)

Every step is independently verifiable. CAMP never modifies plugin code; it proves the ZIP you install is exactly what the maintainer published. Verified 06 Nov 2026.

Code check ?: 758 errors · 72 warnings

phplintphpcs758 | 72files47amd build2 without sourceControlSignature×128ScopeClosingBrace×74DocblockDescription×61MissingDocblock×51

composer require voom108/moodle-local_supportdesk

First time? One-time Composer setup, or download the ZIP and install it through Moodle.

Download ZIP

About

Support Desk manages support requests inside Moodle. Users create private tickets, follow their status and reply to the support team. Staff organise tickets by support area, assign them to colleagues and manage the conversation in one place. Tickets support file attachments, pasted screenshots and optional voice messages, with email and Moodle notifications.

The plugin is free of charge under the GNU GPL v3 or later. Standard ticket handling uses existing Moodle accounts and works without Cloudflare or another external account. No paid subscription is required.

Magic Link sign-in is optional and available free of charge, without activation, from https://github.com/108design/moodle-auth_magiclink. A Moodle Marketplace listing is expected shortly. Standard Moodle sign-in remains available.

Guest tickets without Moodle sign-in are an optional feature, disabled by default. Only administrators who enable this feature need a Cloudflare account and Turnstile site and secret keys. Cloudflare offers a free Turnstile plan; no paid plan is required for this integration. Turnstile verifies guest submissions before a ticket is saved. Signed-in ticket handling is unaffected.

Maintained by 108design as an independent GPL derivative of Academic Ticket System, with the original authorship and licence notices retained.